FAQS
Our blind boxes contain a variety of items from Amazon, Aliexpress, BOL, and other clearance items, including electronics, home goods, fashion accessories, everyday essentials, etc. Each blind box contains random products, and we cannot guarantee specific items.
The core fun of blind boxes lies in the "mystery," so all products are randomly assigned.
The value of the items inside the blind box is typically 2-5 times the purchase price, and you may have a chance to receive high-value items!
We will try to avoid duplicate items, but due to the randomness of the inventory, some products may repeat.
All our products are either unclaimed packages or e-commerce returns. The condition of the items is unknown, but there is a high chance you will receive new items. Enjoy the surprise!
Please refer to our return/exchange policy at the bottom of the page or click the link: Refund Policy
We inspect the packaging before shipping to ensure it is intact. However, due to the nature of blind boxes, we cannot guarantee the perfect condition of all products themselves. If your entire blind box is severely damaged during shipping, we recommend refusing delivery on the spot. If you experience loss or damage, please contact us within 7 business days, and we will assist you in coordinating with UPS.
We occasionally offer limited-time discounts and promotional events. Please follow our TikTok/Instagram account or subscribe to our emails for the latest offers!
Orders will be processed and shipped within 48 hours. We use UPS for shipping. Estimated delivery time is 3-6 business days, depending on UPS logistics.
Yes, we offer free UPS shipping with no additional cost. However, additional charges may apply for delivery outside the standard shipping areas. Please refer to the product page for more details.
After your order is shipped, you will receive a UPS tracking number. You can track your shipment on the UPS website or on our website's order tracking page.
We support most common payment methods. Please refer to the homepage and product page for more details.
If you have any questions, please contact us through the following channels:
- 📧 Email: support@fortuneboxes.com
- 💬 Online support: Click the chat button in the lower-right corner of the website.